G100 Privacy Policy – How We Protect Your Information
User privacy is g100's top priority. This policy transparently explains what information we collect, how it is used, how it is stored securely, and what rights you hold as a user of our platform in Malaysia.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the g100 platform, we collect several categories of information to ensure our services run smoothly and securely:
Account Information
- Full name, date of birth, and national ID number (for age and identity verification);
- Email address and mobile number used during registration;
- The username and password you choose when registering.
Payment Information
- Payment method details used (FPX, e-wallets, bank transfers in MYR);
- Deposit and withdrawal records – amounts, dates, and transaction statuses;
- G100 does not store credit or debit card numbers directly — payment processing is handled by third-party payment gateways that comply with security standards.
Technical & Usage Information
- IP address, browser type, operating system, and device type;
- Session data such as pages visited, session duration, and in-platform actions;
- Approximate location based on IP address (not GPS).
2. How We Use Your Information
All information collected by g100 is used solely for platform operations and to improve the user experience. We do not sell or rent your personal information to any party for marketing purposes.
Your information is used for the following purposes:
- Account verification and security: Ensuring only the legitimate account holder can access and manage their account;
- Transaction processing: Verifying deposits, processing withdrawals, and resolving any payment issues in MYR;
- Customer Support Enabling the g100 support team to assist you quickly and accurately with any enquiries or issues;
- Legal compliance: Meeting anti-money laundering (AML) and mandatory age verification requirements;
- Service improvement: Analysing general usage patterns (without identifying individuals) to improve the platform's interface and performance;
- Platform communications: Sending important notifications related to your account, promotions, or policy updates – you may opt out of non-critical communications.
G100 does not use your information for automated profiling that makes decisions with legal effects on you.
3. Cookies & Tracking Technologies
The g100 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Essential cookies: Required for login, session verification, and security – cannot be disabled without affecting core platform functionality;
- Performance cookies: Collecting anonymised usage data to help us understand which parts of the platform are most frequently used;
- Preference cookies: Saving your preferences such as display language and account settings so you don't have to reconfigure them each time you log in.
You can manage or block non-essential cookies through your browser settings. Please note, however, that blocking essential cookies may affect your login functionality and session security on g100.
G100 does not use cookies to track your activity on other websites unrelated to our platform.
4. Data Storage, Security & Third-Party Sharing
Data Security
G100 implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
- All data transmitted between your browser and g100's servers is encrypted using SSL/TLS protocols;
- Passwords are stored in hashed form – our team has no way of reading your password;
- Access to user data is restricted to staff who require it to perform their duties only;
- Internal security audits are conducted regularly to identify and address any vulnerabilities.
Third-Party Sharing
G100 does not sell users' personal information. Information is only shared with third parties in limited circumstances:
- Payment providers: Transaction details required to process MYR deposits and withdrawals are shared with the payment gateway used;
- Game providers: Usernames or player IDs may be shared with third-party game providers for technical integration purposes;
- Legal authorities: g100 will disclose information when required by law or a valid court order.
Retention Period
Account information is retained for as long as your account remains active. Following account closure, g100 retains transaction records for the period required by applicable legal obligations, after which the data is permanently deleted or anonymised.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a g100 User
As a g100 platform user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time;
- Right to Rectification: If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team;
- Right to Erasure: You may request the deletion of your personal information, subject to any applicable legal retention requirements;
- Right to Object: You may object to the processing of your information for direct marketing purposes at any time.
To exercise any of the rights above, please contact the g100 support team via email or the platform's live chat.
Changes to This Policy
G100 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email before the changes take effect.
Contact Us
If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact us at: [email protected] or via the live chat available 24 hours a day within the g100 platform. For general enquiries, you may also refer to FAQ us.
User Rights Summary
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Data Access Request a copy of the information we hold
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Correction Update inaccurate information
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Deletion Request deletion of your data
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Marketing Objection Opt out of non-critical communications
Your Privacy, Our Priority
Register your g100 account with confidence – your data is protected, MYR transactions are encrypted, and your rights as a user are fully respected.